Last Updated: August 27, 2026
Your account is yours, and you can request deletion of your Help The Hive account and personal information at any time.
You can request account deletion through:
In the Help The Hive app
Go to Settings → Account → Delete Account.
By email
Email privacy@helpthehive.com from the email address associated with your account.
We may need to verify your identity before completing a deletion request.
When your account deletion is processed, we delete or de-identify personal information associated with your Help The Hive account, which may include:
Account and profile information
Household information
Income and benefits information
Benefit-application information and saved drafts
Budget and manually entered financial information
Connected financial information stored by Help The Hive
Pantry, grocery, and meal-planning information
Preferences
Penny conversation history maintained by Help The Hive
Some information may be retained where reasonably necessary for:
Legal or regulatory requirements
Security and fraud prevention
Accounting and transaction records
Resolving disputes
Protecting Help The Hive and its users
Enforcing our Terms of Service
De-identified or aggregated information that no longer reasonably identifies you may also be retained.
Limited copies may remain temporarily in secure backups before they are overwritten or deleted through our normal backup processes.
If you connected a financial account through Plaid, deleting your Help The Hive account stops Help The Hive from continuing to use that connection.
You may also manage your financial connections directly through Plaid.
Deleting your Help The Hive account does not automatically delete information independently maintained by Plaid or your financial institution.
Deleting your Help The Hive account does not delete information that you previously provided directly to:
Government agencies
Retailers
Financial institutions
Apple or Google
Other third-party services
Applications or forms you have already downloaded, printed, mailed, shared, or submitted are outside Help The Hive's systems and cannot be recalled through account deletion.
Deleting your Help The Hive account does not automatically cancel an active subscription purchased through Apple or Google.
You must cancel your subscription through the App Store or Google Play to stop future charges.
You do not need to delete your entire account to make changes.
Depending on the feature, you may also be able to:
Update account information
Delete saved information
Disconnect a financial account
Change communication preferences
Request access to or correction of your personal information
For assistance, contact:
privacy@helpthehive.com
Help The Hive Technologies, Inc.
Legal: legal@helpthehive.com
Support: support@helpthehive.com
Website: helpthehive.com