Last updated: September 11, 2026
Your household’s data stays yours. Here’s how we protect it—in plain English.
• Encryption everywhere. Data is encrypted in transit using Transport Layer Security (TLS) and at rest.
• Secrets stay server-side. Application programming interface keys and credentials live on our servers—never inside the app on your phone.
• AI with boundaries. Penny and our artificial intelligence services do not get direct access to our database. They receive only what is needed to answer your request.
• No government passwords. The app never asks for your government-portal credentials and never fills in your signature. You always review and submit benefits applications yourself.
• Payments we never touch. Subscriptions are billed by Apple and Google. We never see or store your card details.
• Limited access. Only the systems and people who need your data to run the service can reach it.
• We don’t sell your data. Ever.
• We run no ads. We also use no advertising trackers.
• We don’t profile your household for others. Your pantry, meal plans, and benefits answers are not used to build profiles for anyone else.
No system is 100% secure. We monitor for issues, fix them promptly, and will notify you as the law requires if there is ever a breach affecting your data.
Help The Hive uses trusted technology providers for services such as:
Cloud infrastructure
Authentication
Financial connections
Artificial intelligence
Analytics
Communications
These providers may process information as necessary to provide their services to Help The Hive.
We take responsible disclosure seriously.
• Email us. support@helpthehive.com
• Help us reproduce it. Include the steps you followed, the device or browser you used, and what you expected to happen.
• Protect other users. Do not access, change, or download anyone else’s data while investigating or reporting an issue.
Before publishing: Help The Hive Technologies Inc must choose and approve a target acknowledgment time for vulnerability reports.
As Help The Hive grows into partnerships with healthcare and government organizations, the company is evaluating formal System and Organization Controls 2 (SOC 2) and Health Insurance Portability and Accountability Act (HIPAA) readiness.
Before publishing: Confirm this roadmap language and ensure it matches the company’s actual compliance plan. This statement does not claim current SOC 2 certification or HIPAA compliance.
Help The Hive Technologies Inc | support@helpthehive.com